CUSTOMER EXPERIENCE EXCELLENCE

Your families deserve your focus.

We are the customer experience experts for the deathcare profession.

You may not know where to start when it comes to truly understanding your firm’s customer experience (CX) and the domino effect it has on your bottom line. That’s where we come in, with the only deathcare-focused CX evaluation and training solutions.

CXcellence requires CXpertise. 

That is, customer experience excellence requires customer experience expertise. Our seasoned team of CXperts have united under one simple mission: We have to do better. That's why we’ve developed a unique approach to assessing and improving CX so that you and your team can grow your business while servicing your clients at the highest level.

1. ASSESS

Understand your current Customer Experience.

The best way to investigate the current state of your CX is to get boots on the ground—or in this case, ears on the phones! Our Ringers place mystery calls to your business, posing as potential clients, to measure how your team performs.

2. IMPROVE

Engage in comprehensive training solutions.

All of the data collected in your "Assess" phase is dead (pun intended) if immediate action is not taken. We offer a full spread of training solutions—from live remote to on-site classroom settings—that are fully customizable to suit your firm’s needs.

3. GROW

Implement ongoing evaluation and education.

Every inch that is gained in the realm of CX must be maintained. Don’t just plant your flag and walk away—hold the line! A continued growth program keeps CX assessment and improvement at the fore.

Our Partnerships

You don't need to take us at our word. Talk to our affiliates to understand what we're made of.

Absolutely brilliant! Poul and his team navigated very sensitive content with professionalism, expertise, and enthusiasm. Their program sessions were educational and entertaining. We confronted some uncomfortable realities, laughed, and learned a lot! As an organizer, I so appreciated how easy they made the entire process. I will never be able to top Dead Ringers. Our positive attendee reviews reflected the quality of the presentations. They knocked it out of the park!”

Call Analysis + On-Site Training Client  •  Vancouver BC