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You may not know where to start when it comes to truly understanding your firm’s customer experience (CX) and the domino effect it has on your bottom line. That’s where we come in, with the only deathcare-focused CX evaluation and training solutions.
CXcellence requires CXpertise.
That is, customer experience excellence requires customer experience expertise. Our seasoned team of CXperts have united under one simple mission: We have to do better. That's why we’ve developed a unique approach to assessing and improving CX so that you and your team can grow your business while servicing your clients at the highest level.
You don't need to take us at our word. Talk to our affiliates to understand what we're made of.
Absolutely brilliant! Poul and his team navigated very sensitive content with professionalism, expertise, and enthusiasm. Their program sessions were educational and entertaining. We confronted some uncomfortable realities, laughed, and learned a lot! As an organizer, I so appreciated how easy they made the entire process. I will never be able to top Dead Ringers. Our positive attendee reviews reflected the quality of the presentations. They knocked it out of the park!”
Call Analysis + On-Site Training Client • Vancouver BC