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A LETTER FROM THE FOUNDER
I'm often asked, "Why did you create Dead Ringers?"
I like to answer questions with questions: How many of us have had to make a seemingly simple call into a business, but ended up in a mire of poor phone etiquette, automated menus, extensive hold times, and generally un-helpful representatives? All of us. Yet how many business owners truly believe that could be happening in their business—and that it could be killing their bottom line and customer retention?
Even if your phone team is nice (and that's a big IF, according to our data), chances are they're not effective.
The phone is the most common communication tool of this century, but how to use it has been forgotten. That's why I created Dead Ringers. We're more than a mystery shop service. We are the solution.
Our data proves you're probably not ready to answer the phone—but will you make the right call?
- Poul Lemasters, Esq.
Founder/Owner
COO
Sales + Ops
Training CXpert
The term “Mystery Shop Provider” doesn’t quite cut it—and here’s why.
We're not another opinion-based survey. We're listening for relevant, actionable insights across every aspect of the customer experience—from before the phone rings to follow-through post-interaction.
We deliver objective and subjective data in a state-of-the-art, interactive interface. The days of lengthy PDFs are gone; our Dashboard is comprehensive, dynamic, and fun.
We don't just gather info, we provide expertise. Our training solutions address all facets of the customer experience, including rapport-building, regulatory, closing the sale and follow-up.
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