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We don't believe in surprises. Engage with us at the level you see fit and know exactly what you're in for, before you get started.
Engage in quarterly maintenance to assess your Call Performance over a period of three months, then implement customized training based on your Call Analysis results.
Annual evaluation includes twelve months of Call Performance analysis, punctuated with training every 4-6 months. Each customized training module builds upon the previous so learning stays relevant and top-of-mind. PLUS, 12-Month clients get an automatic 5% discount on calls!
We assess your staff's Customer Experience by placing calls into your firm, posing as potential clients. We then analyze your performance with both objective and subjective data points in 10 categories covering every aspect of the CX—from before the phone rings to the follow-up.
Prices are quoted per call. We recommend at least 3 calls per location per month, or 2 calls per staff member per month—whichever is greater—to allow us to use multiple scripts and gain comprehensive insights into your CX.
Call Analysis will only get you so far—how will you use your results? Allow us to implement a training regimen for your team. Our CXperts are entertaining and educational. We will institute training that is customized from your Call Analysis results and relevant for all team members.
Opt into any of our special programs to enhance your team's learning and amplify your Customer Experience.
An interactive visual aid your team can utilize with phone shoppers to enhance their experience and convey your firm's value and service options. We offer NowDeck to our clients at a discounted rate because we believe it is an effective tool to improve your CX!
Our online education platform houses exclusive content covering all aspects of the Customer Experience! Equip your managers and team members to learn on-demand, plus access members-only live webinars every quarter. Prices listed are per user, per year.
Funeral Rule Compliance can be a scary subject. Access our team of FTC experts headed by deathcare attorney Poul Lemasters to ensure you and your team are in compliance.
Prices quoted below are approximate and do not include additional optional services such as FTC auditing, NowDeck, and CXpertise Library. Be sure to connect with us for a personalized quote based on our recommended call volume and training hours.
If you're still reading, it's time for us to talk. Book a call today! No strings.
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